The face of business has changed. Technology has taken over or enhanced traditional ways of communication such as face-to-face interaction and mail. It isn’t necessary to wait 7 business days to hear a reply from a customer anymore. In fact, it could take less than 7 minutes through the use of a phone, email, or fax. The Board of Trustees can have a video conference when they are 6,000 miles apart from each other. However, with the benefits of technology, has fundamentals such as leadership been overlooked? Leadership used to focus around personal interaction when meetings would be held in a conference room and tasks would be accomplished by people standing side by side to each other. Leadership is a necessary component to the success of any business or organization. Leadership says, “I care about you” to the cus....

Number Of Pages: 11

Number Of Words: 2931

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