The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for some internal users, answering basic computing questions for others. But as in health care, practicing preventive care is more efficient and effective than rushing from crisis to crisis. I think that much of the knowledge and many of the skills for managing a help desk are the same as those needed for managing any organization. The same guidelines that apply to developing, managing, and refining any department, often also apply to the help desk. But be for you try to define your leadership style it is very important to dev....

Number Of Pages: 8

Number Of Words: 2189

Got a term paper due soon and need some help quick? You have come to the right place. Essay Galaxy has over 50,000 essays, papers, and reports available for download right now! Get ideas from thousands students just like you to help make that essay perfect. Don't hesitate. Join today and get instant access to our enormous database.

Membership Options Price Savings   1 month subscription    $19.95 recurring * 3 months subscription    $39.95 recurring $19.90 6 months subscription    $69.95 non-recurring $49.75