Total Quality Management TQM stands for Total Quality Management, which is “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran. Both developed TQM in Japan to revitalize their crumbling economy at the time prior to the end of World War II. Japan began to flourish when Dr. Deming and Dr. Juran introduced Statistical Quality Control (S.Q.C.) which was a concept of management using statistical theory. Some of TQM's concepts were evident early on in the “Penny Idea” of 1913 developed by J.C. Penny. The Penny Idea consisted of these seven components: (1) To serve the public, as nearly as we ....

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