How can we use electronic systems to assist in the sharing of information organisation-wide, the use of this to build expertise and develop and maintain corporate memory? Challenges related to GroupWare introduction KNOWLEDGE BUILDING AND GROUPWARE SYSTEMS Computer Supported Cooperative Works: ? 1st definition of CSCW ? 2nd definition of CSCW ? Issues covered by CSCW. OTHER TYPES OF GROUPWARE ? Message Systems ? Multiuser Editor ? Group Decision Support Systems and Electronic Meeting Rooms ? Computer conferencing a) Real Time Computer Conferencing b) Computer Telecon