The Changing Office A secretary returning to an office job after a 25-year absence would have a difficult time coping with the changes that have taken place during that time. Changing technology would best describe the challenges facing today’s office worker. Two “buzzwords” which are currently being used in the office are desktop publishing and electronic mail. Desktop publishing is the process of integrating text and graphics by utilizing computer software to produce professional-looking documents without using professional services. According to Wilson (1987, 29): Desktop publishing has a bright future. Desktop publishing enables people and bus