The Arrival of Email Email is becoming an important mode of communication in our work and personal lives. It is a fast and convenient way to communicate inside and outside organizations. Memos that at the past had to either be typed or handwritten and then routed through a slow and complex distribution system, now can be dashed off on a computer and zapped to their recipient(s) at high speed. However, easy and quick as it is, messages written in haste and distributed without thinking through the ramifications of the message "can come back to haunt you-in court." Just ask Bill Gates. ("When the Devil is in the E-Mails," BusinessWeek,